FAQ

You can pay conveniently and easily at Bratscher Custom Shoes via PayPal or credit card (VISA and Mastercard). All necessary information and payment details will be requested during the ordering process or sent to you via email after completing your order.

When paying via PayPal, you will be redirected directly to PayPal after submitting your order. If you already have a valid PayPal account, you can log in there with your personal user details and confirm the payment. If you are new to PayPal, you can open a PayPal account and then make the payment. Your order will be processed immediately after transaction confirmation.

If you paid for your order via PayPal but return one or more items from your order, we will credit the corresponding amount to your PayPal account.

You can also pay for your order at Bratscher Custom Shoes by credit card. We accept Mastercard and VISA credit cards. Please provide your credit card details when placing your order. Once your order is received, your credit card will be charged, and your order will be processed immediately.

When paying by credit card, your sensitive credit card information is transmitted using an encrypted SSL protocol. Due to the encrypted data transmission, payment by credit card is very secure. In addition to SSL encryption, we use the 3D Secure methods "VISA Secure" or "Mastercard Identity Check" – depending on the card type – as additional security for payments. Your credit card must be activated for the respective method.

How does the 3D Secure process work? On September 14, 2019, an EU directive came into force that sets a new security standard for credit card payments to prevent the misuse of your credit card information. Essentially, the directive stipulates that you must verify your identity twice before making an online payment and additionally confirm your transaction with a password, TAN, or fingerprint, for example. The credit card providers VISA and Mastercard offer the so-called 3D Secure processes under the names "Visa Secure" and "Mastercard Identity Check," respectively.

What this means for you in concrete terms: Depending on the credit card type and if you haven't already done so, have your credit card activated for "Visa Secure" or "Mastercard Identity Check" by your bank. If you have any further questions, please contact your bank directly.